Return Center FAQ

Questions about returns or related issues?

12 articles in this collection
Written by Emily DH

Not Stoked? Bike Exchange Policy

Written by Emily DH
Updated over a week ago

Return to Sender/Undeliverable Packages

Written by Emily DH
Updated over a week ago

Order Cancellation Requests

Written by Emily DH
Updated over a week ago

Shipping your returns

Written by Emily DH
Updated over a week ago

Returns, not Exchanges

Written by Emily DH
Updated over a week ago

Return Policy: Tires and Other Components.

Written by Emily DH
Updated over a week ago

Return Policy: Gift Cards, Store Credit & Vouchers

Written by Emily DH
Updated over a week ago

When will my card or payment method be charged?

Written by Emily DH
Updated over a week ago

Return Policy: Clothing, Footwear, Helmets & Protective Equipment

Written by Emily DH
Updated over a week ago

Return Policy: Saddles

Written by Emily DH
Updated over a week ago

Return Policy: Electronics, Smart Trainers, and Trainer Bikes.

Written by Emily DH
Updated over a week ago

Returning Defective, Damaged or Incorrect Products

Written by Emily DH
Updated over a week ago